Shipping and Handling

Shipping is free on orders over £75.00 within the UK.  For orders under £75.00, shipping is just £2.95.  Depending on weight and value we use Royal Mail's Parcelpost or Special Delivery and Bancroft Courier’s 1-2 day service.

Outside the UK we use an appropriate Royal Mail Service such as Standard Airmail or International Signed-for or Parcelforce Couriers, that will require a signature on delivery and will be charged at the published rate for the service used.  

Surcharge

There are a small number of heavy products which incur a postage surcharge. This is included in the published product cost.

Delivery Schedule

Where possible if you order before 1pm we will despatch the same day. You will normally receive your UK order within 1-3 business days. European orders are generally delivered within 3-5 working days. International Orders usually take longer especially if they need Customs clearance.

Loss or Damage

You must inform us if goods are lost or damaged in transit immediately so that we can correct any problem. Please quote your order number in any correspondence.  

Proof of Delivery

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.   

Returns Policy (EU)

Your rights to return goods are protected under the EU Distance Selling Directive.   Our 30 day no quibble guarantee supercedes this. However, the Directive states that you are entitled to cancel your order for any reason and return the goods within 7 working days for a full refund, not including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days of receipt of goods. You are responsible for the cost and risk of loss or damage when returning the goods, so you should ensure that you have paid for adequate compensation. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or described wrongly.   Any goods returned should be in saleable condition.   We reserve the right to impose a re-stocking charge of 10%.  

None of these terms affect your legal rights and these are not diminished in any way.