Firstly make sure you are typing in the email address and password which was used to register.
If you are unsure of the e-mail address used to register, please call 03300 881183 for assistance. If you cannot remember your password use reset option.
Yes, log onto the Vitality Vitamins website using your old email address and password, 'click' Edit My Details on My Account Screen. Enter your new email address, then your password. 'Click' Save Changes. Your new email address will now be saved, you will need to use this every time you log in.
'Click' Sign In on the top right hand side of the screen, A log on field will appear, 'Click' the forgotten password link and you will be asked to enter your email address. This will generate an email that will be sent to you containing a link to click allowing you to change your password. This can then be used to gain access to the Vitality Vitamins website.
There are two ways, the first is a quick product removal, you hover the mouse over your basket and this will bring up your products, on the right hand side there will be a cross. "Click' the cross and that will remove that product. Alternatively you can go to your basket and you will notice a quantity box with a minus and plus either side. At the right of this you will see a cross this is the delete product button. Clicking this will remove the product from your order.
Go to your basket, 'Click' the cross on each product line, until your basket is empty.
If you have previously registered with Vitality Vitamins, 'Click' sign in on the top of the screen and use the email address and password to enter. If you are a new customer 'Click' new registration, enter your postcode and house number, then 'Click' register. This will bring up a blank form for you to complete with your details, you will also be prompted to choose a password which will be used each time you login to the website.
Yes,In my basket the quantity field next to the product will show 3, 'Click' the minus button on the left hand side until you get to the desired number of products. The quantity should now show your required number. The minus and plus buttons are there to reduce or increase the quantity already entered in the quantity box.
You may be using a card that we do not support. Please ensure the card you are entering is either a Mastercard, Visa or Maestro. We do not accept any other card type. Ensure that all required card fields are being completed. If using a Maestro ensure that a start date and / or expiry date or issue number of the card are included.
Yes. To change the delivery address its easy. On the left hand side of the checkout screen you will see at the bottom of the screen an update button, 'Click' Update and you will be able to enter a new deliver address.
To subscribe to the e-mails, go to My Account once you have signed in, click Yes to receive e-mail information.
If you do not wish to receive e-mails, then please click No.
The status received, means we have now received the order in the order database and aim to despatch within 2-3 working days.
Check the total order value. Some of our vouchers may have a minimum order value, they will also all have an expiry date attributed to them. Please ensure the voucher code is being entered in the promotional and voucher box in your basket. The voucher code can be found on the back of the voucher or in the promotional e-mail information.
Once the voucher code has been entered, 'Click' Apply. The voucher value will then be deducted from the order (the total value is displayed as being split across the product lines).
Browse by Products, which if you know the product type then 'Click' the category and the products in this field will appear.
The A-Z Manufacturers , which is a drop down menu of which you can choose the products from each manufacturer.
Search field. You can type in the description of the product or part of the name and this will bring you to closest matches
There are a number of reasons why a country may be missing from the drop down list. If you cannot find your country, please call our customer service line on 03300 881183 or e-mail firstname.lastname@example.org.
Sign into your account, click on My Account and then Edit My Address book. If your old address is still showing, please click update underneath the address and update the details to ensure your invoices are sent correctly in the future. If an old address is not showing, please contact our customer service line on 03300 881183 or e-mail email@example.com.
This is to protect your card online with your bank, you would have chosen a password to authorise payment from your card. If you have forgotten the password, please click the link on the pop up and this should then direct you to your banks website to answer security questions and then reset a new password.
For security reasons our website does require a verification password when taking payment, if you have not yet set this up, please follow the links on the screen where you will be able to set up an applicable password.
If you look at the web address that shows at the top of the screen it will state https. The S on this means it is safe. If the S is missing then a site may be insecure. For example https://www.vitalityvitamins.co.uk Another way of identifying a secure site is if there is a padlock showing on the bottom right hand side of the screen.